Our complaints procedures are available on request. If you wish to register a complaint, please contact us:
By telephone on 01403 334455
By email to [email protected]
By post to The Complaints Manager, Benchmark Capital, Broadlands Business Campus, Langhurst Wood Road, Horsham, West Sussex, RH12 4QP
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further details of the FOS can be found at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.
Compensation scheme
We are covered by the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations. The extent of cover may depend upon the type of business, the circumstances of the claim and the claimant’s eligibility. The FSCS covers most types of investment, insurance, pension business and mortgages up to specific limits. Generally, these limits are:
- Investments – most types of investment business are covered for up to a maximum of £85,000.
- Pensions – most types of pension business are covered for up to a maximum of £85,000.
- Insurance – most insurance contacts are covered for 90% of the claim, without any upper limit.
- Mortgages – advising and arranging is covered up to a maximum of £85,000.
Further information about the FSCS and the limits that apply to the various types of business, can be found on the FSCS website or by contacting them on 0800 678 1100.